We Are Here to Help.
Our thoughts are with those affected by the wildfires in Southern California. We understand that this is a stressful period and that your circumstances may be evolving quickly. Our team is prepared to provide you with assistance and is here to help you get back on your feet as quickly as possible.
If your property has sustained damage, our claims team will guide you through the process so that you can move forward with repairs.
What should I do first?
If your property has been impacted, call your insurance company. Your insurance company will evaluate the damage according to your homeowner’s insurance policy.
What if I do not know who my insurance company is?
You can find out who your Insurance Company is by visiting mycoverageinfo.com.
What should I do after I’ve filed a claim?
For questions about existing claims, you can contact us:
Phone: 866-222-8118
Am I eligible for FEMA Assistance?
FEMA Assistance is available for residents impacted by the LA County wildfires. There are three ways to apply:
1. Online at DisasterAssistance.gov
2. On the FEMA App for mobile devices
3. By calling the helpline at 1-800-621-3362
My home has burned down, do I still have to pay my mortgage?
A forbearance may be available to help homeowners who are affected by the recent wildfires. This type of forbearance suspends payments for three months. Upon request and approval, additional time may be available through an extension at the end of that period. A homeowner’s ability to qualify for forbearance may be impacted by a prior delinquency.
Homeowners are not required to make any payments during the forbearance plan period. However, we encourage homeowners to make payments – even partial – if they are able to do so. At the end of the forbearance plan, all suspended payments are due. Should a homeowner be unable to make that payment, there may be options such as loan modification or deferral.
Credit Reporting
Credit reporting for homeowners in California’s FEMA-declared disaster zone will be suppressed for 90 days, meaning they will not be reported as delinquent for that time period. If a homeowner is placed on forbearance, they will be reported as current since no payment will be due. Once the forbearance period ends, credit reporting will again be suppressed, ensuring they are not reported as delinquent for an additional 90 days.
Foreclosure Impacts
No mortgage loan will be referred to foreclosure or proceed to a foreclosure sale during the forbearance period, provided the homeowner complies with the plan terms.
Property Inspections
Periodic inspections of your property may be completed throughout the forbearance period to assess the property condition.
How can I apply for a forbearance?
To discuss a forbearance plan, call our Disaster Recovery Team: 866-430-9685.
Do I still need to pay my taxes?
If your property has been damaged or destroyed, you may be eligible for temporary property tax relief through the Los Angeles County assessor’s office. To qualify, individuals must file an Application for Reassessment: Property Damaged or Destroyed by Misfortune or Calamity with the Assessor’s Office within 12 months from the date the property was damaged or destroyed.
For more information or to file a claim visit assessor.lacounty.gov/tax-relief/disaster-relief or call 213-974-8658.
Have additional questions about Mortgage Assistance Options? Please click here.
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