Make a Payment is a free service that allows you to make your mortgage payment directly from your checking or savings account via electronic funds transfer.
Autopay (also known as drafting, auto draft, or ACH – automated clearing house) is a free service that allows you to pay your loan automatically each month using a checking or savings account.
Use of either service is subject to the terms, conditions, limitations, disclosures and instructions presented on online access to your loan. Payments are also subject to any terms and conditions imposed by the financial institution that holds your payment account, any agreement you may have with that financial institution, and the rules and regulations of the payment system through which the payment is made. You may not initiate any funds transfers from a payment account that is not allowed under the rules or regulations applicable to such account, including rules or regulations designed to prevent the transfer of funds in violation of the Office of Foreign Asset Control regulations or other applicable law. Subject to all of those terms and conditions, we will use reasonable efforts to process and collect any funds transfer you authorize, but will not be liable if we are unable to do so. Funds transfers may take several days to be processed and you should initiate a funds transfer at least 15 days prior to any payment due date to be sure that it is received on time.
Upon learning that any funds transfer could not be completed, we may, but are not required to, make a reasonable effort to complete the transfer again or notify you of the failure. If the funds transfer fails, you should contact your financial institution to learn more about the failure.
Autopay authorizations will remain in effect until (a) you cancel them, (b) your loan is paid in full, or (c) you fail to meet the requirements for Autopay.
If you want to change or cancel a one-time Online Payment, you must terminate your authorization through online access to your loan using the chat function or call the number on your billing statement. You may cancel your payment until 9 pm EST on the date your payment is scheduled to be withdrawn. If you want to change or cancel an Autopay funds transfer, you must terminate your authorization through online access to your loan or in a writing sent by e-mail to email_support@loanadministration.com, by fax to (609) 718-1735, or by mail to: Drafting Department, PO Box 77421, Ewing, New Jersey, 08628. You understand that we need at least 15 days after we receive your notice to change or cancel an authorization. While we may attempt to assist you in changing or cancelling a pending funds transfer, any limitations on those actions in the agreement with your financial institution that governs your payment account will apply. Changing or cancelling a funds transfer does not relieve you of any responsibility to pay all amounts due on your loan on time and in full. We reserve the right to decline (a) any funds transfer or (b) to submit funds transfer instructions or orders, or (c) to carry out change or cancellation requests. We also won’t be liable if:
Your transfer instructions submitted through online access to your loan are the authorization for us to electronically debit your account (and, if necessary, electronically credit your account to correct erroneous debits) in accordance with those instructions. You authorize us to use information you submit to complete the funds transfers you initiate. The financial institution at which your account is maintained may contact us to verify the content and authority of funds transfer instructions and any changes to those instructions and we may provide to that financial institution such information as may be required to verify the instructions and comply with any security procedures such financial institution may require or we may agree upon with them on your behalf.
With respect to all funds transfers initiated through the Make a Payment or Autopay services, you represent and agree that:
You agree to reimburse us for the costs and expenses (including attorneys’ fees and expenses) we incur if any of these representations is not true.
Your relationship with the financial institution holding your payment account is entirely independent from your relationship with us and with your lender or mortgage servicer, none of whom will have any responsibility for any acts or omissions by such financial institution.